PRME

The Canadian Imperial Bank of Commerce (CIBC) had implemented word recognition software, Assentor, in its U.S. brokerage arm to ensure its employees were not acting inappropriately in their dealings with customers and to protect company systems from viruses. This software scanned e-mails for flagged business words and archived the e-mails in a central database. The manager of compliance at CIBC's head office in Toronto, found that the decision to implement the Assentor software was much easier than deciding what to do in the event the software found something improper. Issues related to company ethics and employee privacy were raised. Acknowledging that occasional personal e-mails would be sent and received, he wondered what the legal ramifications would be if a manager found out about a private situation because Assentor had found a flagged word in a personal e-mail. He felt that clear communication with and upfront understanding from employees would help prevent negative impressions of this process so he had to determine the best way to inform employees about the e-mail scanning while enforcing CIBC's e-mail policy.
SDG Topics: Industry, Innovation & Infrastructure / Peace, Justice & Strong Institutions.

Innovative IT applications such as patient-present telemedicine consultation services can save lives and reduce costs. Yet, despite extensive pilot-testing, few such services have achieved long-term viability. Partners HealthCare's TeleStroke service, in full operation and managed by the Massachusetts General Hospital Neurology department, is financially self-sustaining and serves a vital need. Clinicians at some participating hospitals are interested in using telemedicine for other medical applications (outside of stroke care). Should Partners expand their service? What organizational, clinical, and technical issues would arise if they expand their telemedicine offerings? How can these issues best be managed? The case is intended for an MBA or advanced undergraduate course in IT Management.
SDG Topics: Good Health & Wellbeing / Industry, Innovation & Infrastructure / Partnerships for the Goals.

The case describes the successful creation and Phase One launch of the world's first web services technology-based portal BigTrumpet.com in October 2002 by a large cooperative society, the NTUC Income Insurance Cooperative Limited Singapore (NTUC Income), to enrich and empower the lives of Singaporeans by aggregating numerous services. Known for its ability to glue disparate systems, savings in integration and middleware costs and interoperability, the web services technology was a new lifeline for obsolete mainframes.Set to launch in seven months, the case documents how James Kang, chief information officer of NTUC Income overcame the challenges of new technology, multi-agency coordination, tight deadline for Phase One completion and launch. Pioneered by the Infocomm Development Authority (IDA) in April 2002, the BigTrumpet.com project was a model for cooperation among public-private-people partnership. Furthermore, the portal won the Singapore 2004 National Infocomm merit award for innovative use of infocomm technology. Despite these many achievements, Kang wondered what options were available to improve the portal's take-up rates by other service providers and value proposition to its customers.
SDG Topics: Decent Work & Economic Growth / Industry, Innovation & Infrastructure / Partnerships for the Goals.

Three months into his first job as an IT consultant, newly minted MBA Phil Lee was wondering whether he had made a horrible mistake. Initially, he had been thrilled with his employer, Orion Information Technology Consulting, and the prospects for his professional future. He had specifically requested to work on projects in emerging markets, and his bosses had responded by flying him halfway around the world to New Delhi to meet with the head of procurement of a luxury property developer, Kirat Housing Development Society (KHDS). Lee thought the reason for the meeting was slightly unusual: Orion was planning to make a bid to supply building management software for KHDS's newest luxury tower, and this meeting would be the "pre-bid" negotiation. Lee wasn't totally sure what they'd even be discussing, as the tender already provided full details on exactly what modules would be required and even included specific penalty clauses for delays. The meeting at KHDS seemed ordinary at first, but quickly took a turn when the assistant to the head of procurement explained that Orion would win the bid if it offered him a $200,000 contract as an "independent consultant." Lee was stunned. To make matters worse, when he returned to his hotel room he found a gift waiting for him: an expensive-looking diamond pendant. On his sleepless flight home, Lee's mind raced. Had his bosses known this would happen? Were bribes standard operating procedure? Now that he'd accepted a gift, was he complicit in wrongdoing? Lee didn't want to get fired, but he wasn't sure he could go along with this.
SDG Topics: Reduced Inequalities / Peace, Justice & Strong Institutions.

Innovative IT applications such as patient-present telemedicine consultation services can save lives and reduce costs. Yet, despite extensive pilot-testing, few such services have achieved long-term viability. Partners HealthCare's TeleStroke service, in full operation and managed by the Massachusetts General Hospital Neurology department, is financially self-sustaining and serves a vital need. Clinicians at some participating hospitals are interested in using telemedicine for other medical applications (outside of stroke care). Should Partners expand their service? What organizational, clinical, and technical issues would arise if they expand their telemedicine offerings? How can these issues best be managed? The case is intended for an MBA or advanced undergraduate course in IT Management.
SDG Topics: Good Health & Wellbeing / Industry, Innovation & Infrastructure / Partnerships for the Goals.

Michael Lewis’s book Flash Boys, published in 2014, revealed to the public numerous controversial Wall Street trading practices made possible by advances in technology as well as regulatory changes that were (ironically) intended to improve pricing fairness in the financial markets. Lewis’s story focused on the man who blew the whistle: Brad Katsuyama, a Canadian banker who ran the New York trading desk for the Royal Bank of Canada. In 2010, he had noticed some odd system responses to his trading requests and began to ask questions. The answers he discovered, and publicized, about high frequency trading set off a firestorm regarding the moral integrity of the financial markets. Very few people understood what was happening, and fewer still comprehended the central role played by information technology. Questions remain: How does information technology influence our concept of wealth? Why do “flash crashes” occur? Are the markets rigged? Will the next disruption to the financial markets involve technology? This case is appropriate for MBA or undergraduate students taking information systems core or strategy courses.
SDG Topics: Decent Work & Economic Growth / Industry, Innovation & Infrastructure / Reduced Inequalities / Peace, Justice & Strong Institutions.

This case documents the evolution of medical records at an HIV/AIDS clinic in a resource-limited setting. A productive class discussion will allow students to appreciate what it takes to collect and systemize accurate health data for patient care and research, what it takes to implement an electronic medical system in a resource-limited setting, and the relationship between a health record system, clinical care, and public health. SDG Topics: Good Health & Wellbeing / Industry, Innovation & Infrastructure / Reduced Inequalities.

The head of the Green IT team at Wipro Ltd, a leading IT services company headquartered in Bangalore, India, is facing dilemmas with regard to the company's goal of becoming carbon neutral by 2014. The green computing program has been in operation for over a year at Wipro, but the strategy remains inadequate. On the positive side, a strategy is in place, an organizational structure has been put together and virtual staff members have been enlisted. However, the company has not yet developed a core set of skills in green computing. A shared belief is not resonating across the organization, there are no systems with which to measure and monitor the progress of green computing, and execution is falling short. This case provides background for understanding the inception and implementation of Wipro's green strategy and enables students to analyze the situation from the perspective of a team leader who is expected to deliver results.
SDG Topics: Industry, Innovation & Infrastructure / Responsible Consumption & Production / Climate Action.

Michael Lewis’s book Flash Boys, published in 2014, revealed to the public numerous controversial Wall Street trading practices made possible by advances in technology as well as regulatory changes that were (ironically) intended to improve pricing fairness in the financial markets. Lewis’s story focused on the man who blew the whistle: Brad Katsuyama, a Canadian banker who ran the New York trading desk for the Royal Bank of Canada. In 2010, he had noticed some odd system responses to his trading requests and began to ask questions. The answers he discovered, and publicized, about high frequency trading set off a firestorm regarding the moral integrity of the financial markets. Very few people understood what was happening, and fewer still comprehended the central role played by information technology. Questions remain: How does information technology influence our concept of wealth? Why do “flash crashes” occur? Are the markets rigged? Will the next disruption to the financial markets involve technology? This case is appropriate for MBA or undergraduate students taking information systems core or strategy courses.
SDG Topics: Decent Work & Economic Growth / Industry, Innovation & Infrastructure / Reduced Inequalities / Peace, Justice & Strong Institutions.

The case describes the successful creation and Phase One launch of the world's first web services technology-based portal BigTrumpet.com in October 2002 by a large cooperative society, the NTUC Income Insurance Cooperative Limited Singapore (NTUC Income), to enrich and empower the lives of Singaporeans by aggregating numerous services. Known for its ability to glue disparate systems, savings in integration and middleware costs and interoperability, the web services technology was a new lifeline for obsolete mainframes.Set to launch in seven months, the case documents how James Kang, chief information officer of NTUC Income overcame the challenges of new technology, multi-agency coordination, tight deadline for Phase One completion and launch. Pioneered by the Infocomm Development Authority (IDA) in April 2002, the BigTrumpet.com project was a model for cooperation among public-private-people partnership. Furthermore, the portal won the Singapore 2004 National Infocomm merit award for innovative use of infocomm technology. Despite these many achievements, Kang wondered what options were available to improve the portal's take-up rates by other service providers and value proposition to its customers.
SDG Topics: Decent Work & Economic Growth / Industry, Innovation & Infrastructure / Partnerships for the Goals.

Three months into his first job as an IT consultant, newly minted MBA Phil Lee was wondering whether he had made a horrible mistake. Initially, he had been thrilled with his employer, Orion Information Technology Consulting, and the prospects for his professional future. He had specifically requested to work on projects in emerging markets, and his bosses had responded by flying him halfway around the world to New Delhi to meet with the head of procurement of a luxury property developer, Kirat Housing Development Society (KHDS). Lee thought the reason for the meeting was slightly unusual: Orion was planning to make a bid to supply building management software for KHDS's newest luxury tower, and this meeting would be the "pre-bid" negotiation. Lee wasn't totally sure what they'd even be discussing, as the tender already provided full details on exactly what modules would be required and even included specific penalty clauses for delays. The meeting at KHDS seemed ordinary at first, but quickly took a turn when the assistant to the head of procurement explained that Orion would win the bid if it offered him a $200,000 contract as an "independent consultant." Lee was stunned. To make matters worse, when he returned to his hotel room he found a gift waiting for him: an expensive-looking diamond pendant. On his sleepless flight home, Lee's mind raced. Had his bosses known this would happen? Were bribes standard operating procedure? Now that he'd accepted a gift, was he complicit in wrongdoing? Lee didn't want to get fired, but he wasn't sure he could go along with this.
SDG Topics: Reduced Inequalities / Peace, Justice & Strong Institutions.

Innovative IT applications such as patient-present telemedicine consultation services can save lives and reduce costs. Yet, despite extensive pilot-testing, few such services have achieved long-term viability. Partners HealthCare's TeleStroke service, in full operation and managed by the Massachusetts General Hospital Neurology department, is financially self-sustaining and serves a vital need. Clinicians at some participating hospitals are interested in using telemedicine for other medical applications (outside of stroke care). Should Partners expand their service? What organizational, clinical, and technical issues would arise if they expand their telemedicine offerings? How can these issues best be managed? The case is intended for an MBA or advanced undergraduate course in IT Management.
SDG Topics: Good Health & Wellbeing / Industry, Innovation & Infrastructure / Partnerships for the Goals.

The case describes the successful creation and Phase One launch of the world's first web services technology-based portal BigTrumpet.com in October 2002 by a large cooperative society, the NTUC Income Insurance Cooperative Limited Singapore (NTUC Income), to enrich and empower the lives of Singaporeans by aggregating numerous services. Known for its ability to glue disparate systems, savings in integration and middleware costs and interoperability, the web services technology was a new lifeline for obsolete mainframes.Set to launch in seven months, the case documents how James Kang, chief information officer of NTUC Income overcame the challenges of new technology, multi-agency coordination, tight deadline for Phase One completion and launch. Pioneered by the Infocomm Development Authority (IDA) in April 2002, the BigTrumpet.com project was a model for cooperation among public-private-people partnership. Furthermore, the portal won the Singapore 2004 National Infocomm merit award for innovative use of infocomm technology. Despite these many achievements, Kang wondered what options were available to improve the portal's take-up rates by other service providers and value proposition to its customers.
SDG Topics: Decent Work & Economic Growth / Industry, Innovation & Infrastructure / Partnerships for the Goals.

Innovative IT applications such as patient-present telemedicine consultation services can save lives and reduce costs. Yet, despite extensive pilot-testing, few such services have achieved long-term viability. Partners HealthCare's TeleStroke service, in full operation and managed by the Massachusetts General Hospital Neurology department, is financially self-sustaining and serves a vital need. Clinicians at some participating hospitals are interested in using telemedicine for other medical applications (outside of stroke care). Should Partners expand their service? What organizational, clinical, and technical issues would arise if they expand their telemedicine offerings? How can these issues best be managed? The case is intended for an MBA or advanced undergraduate course in IT Management.
SDG Topics: Good Health & Wellbeing / Industry, Innovation & Infrastructure / Partnerships for the Goals.

The head of the Green IT team at Wipro Ltd, a leading IT services company headquartered in Bangalore, India, is facing dilemmas with regard to the company's goal of becoming carbon neutral by 2014. The green computing program has been in operation for over a year at Wipro, but the strategy remains inadequate. On the positive side, a strategy is in place, an organizational structure has been put together and virtual staff members have been enlisted. However, the company has not yet developed a core set of skills in green computing. A shared belief is not resonating across the organization, there are no systems with which to measure and monitor the progress of green computing, and execution is falling short. This case provides background for understanding the inception and implementation of Wipro's green strategy and enables students to analyze the situation from the perspective of a team leader who is expected to deliver results.
SDG Topics: Industry, Innovation & Infrastructure / Responsible Consumption & Production / Climate Action.

This case documents the evolution of medical records at an HIV/AIDS clinic in a resource-limited setting. A productive class discussion will allow students to appreciate what it takes to collect and systemize accurate health data for patient care and research, what it takes to implement an electronic medical system in a resource-limited setting, and the relationship between a health record system, clinical care, and public health. SDG Topics: Good Health & Wellbeing / Industry, Innovation & Infrastructure / Reduced Inequalities.

The case describes the successful creation and Phase One launch of the world's first web services technology-based portal BigTrumpet.com in October 2002 by a large cooperative society, the NTUC Income Insurance Cooperative Limited Singapore (NTUC Income), to enrich and empower the lives of Singaporeans by aggregating numerous services. Known for its ability to glue disparate systems, savings in integration and middleware costs and interoperability, the web services technology was a new lifeline for obsolete mainframes.Set to launch in seven months, the case documents how James Kang, chief information officer of NTUC Income overcame the challenges of new technology, multi-agency coordination, tight deadline for Phase One completion and launch. Pioneered by the Infocomm Development Authority (IDA) in April 2002, the BigTrumpet.com project was a model for cooperation among public-private-people partnership. Furthermore, the portal won the Singapore 2004 National Infocomm merit award for innovative use of infocomm technology. Despite these many achievements, Kang wondered what options were available to improve the portal's take-up rates by other service providers and value proposition to its customers.
SDG Topics: Decent Work & Economic Growth / Industry, Innovation & Infrastructure / Partnerships for the Goals.

The case describes the successful creation and Phase One launch of the world's first web services technology-based portal BigTrumpet.com in October 2002 by a large cooperative society, the NTUC Income Insurance Cooperative Limited Singapore (NTUC Income), to enrich and empower the lives of Singaporeans by aggregating numerous services. Known for its ability to glue disparate systems, savings in integration and middleware costs and interoperability, the web services technology was a new lifeline for obsolete mainframes.Set to launch in seven months, the case documents how James Kang, chief information officer of NTUC Income overcame the challenges of new technology, multi-agency coordination, tight deadline for Phase One completion and launch. Pioneered by the Infocomm Development Authority (IDA) in April 2002, the BigTrumpet.com project was a model for cooperation among public-private-people partnership. Furthermore, the portal won the Singapore 2004 National Infocomm merit award for innovative use of infocomm technology. Despite these many achievements, Kang wondered what options were available to improve the portal's take-up rates by other service providers and value proposition to its customers.
SDG Topics: Decent Work & Economic Growth / Industry, Innovation & Infrastructure / Partnerships for the Goals.